When an organisation wants to implement ITAM, one of the first major questions is: what do you actually want to achieve, in what timeframe and with what amount of resources?
TIP #7 - August 2019:What do you actually want to achieve, in what timeframe and with what amount of resources?
Softline Solutions’ approach is based on the ISO standard for ITAM, combined with best practises of hundreds of SAM projects a year. The step-by-step approach helps organisations to first identify the maturity of their ITAM processes & define the desired end-state. With this ITAM assessment the scope is set, resulting into a long term ITAM strategy with corresponding year plans.
Very often an organisation starts implementing and, during this, finds out the scope is actually too high and doesn’t match the amount of resources available. The Softline Solutions FTE model (part of the Business Case) calculates different scenarios based on the desired maturity level, the results and timing that need to be met and what roles are needed. This enables an organisation to decide based on facts, instead of assumptions. Combining this resource budget with the additional related investments, an exact calculation can visualise where in the project the investment will start paying back.