ServiceNow ITAM: From automation to intelligence - What it means for your SAM strategy

In today’s fast-moving digital landscape, IT Asset Management (ITAM) is stepping into the spotlight. You’re being asked to do more than just track assets, you need to optimize licenses, reduce risk, and build governance that sticks.

With ServiceNow driving much of the change in enterprise workflows, its latest updates open real opportunities for ITAM teams to work smarter. At Noventiq, we’re watching these developments closely and helping organizations turn them into measurable value. 

What’s new from ServiceNow (last 6–12 months)

ServiceNow isn’t standing still - and neither can ITAM. Here’s what’s been happening:

• Revenue growth: ServiceNow reported subscription revenues of US $3,005 million in Q1 2025 (up about 19% year-over-year). Proving the platform is expanding its reach across ITAM, ITSM, and enterprise workflows.
• Xanadu release: The Now Platform Xanadu launch brought new generative AI tools and deeper workflow automation.
• Now Assist for SAM: Recent documentation highlights AI-powered features for Software Asset Management.
• Community growth: Expanded Live on ServiceNow and ITAM office-hours programs show just how fast maturity and adoption are growing.

Why this matters for ITAM teams

Every new release brings the same question: how does this help you? Here’s what’s changing in real terms:

• Smarter automation: You can now automate more of your license and entitlement work - less manual effort, more accuracy.
• AI-driven insights: The Xanadu update adds predictive analytics and anomaly detection to keep asset data cleaner and decisions sharper.
• Better governance: Stronger workflows mean fewer compliance gaps, tighter control of shadow IT, and easier audit prep.
• Connected processes: ITAM is now more deeply linked with ITSM, ITOM, and governance - giving you a single view of enterprise assets.

Note: The goal isn’t to replace your team with automation. It’s to give your experts better visibility so they can focus on higher-value work.

How Noventiq helps you get there

You don’t have to navigate this alone. Here’s how we help organizations like yours turn ServiceNow’s updates into practical outcomes:

• Assess and align: Assess your current ServiceNow ITAM/SAM setup and align it with new platform features like Now Assist for SAM.
• Optimize and implement: Design clear roadmaps that use ServiceNow modules and Noventiq best practices to drive efficiency.
• Strengthen governance: Get data, process, and governance guidance that positions ITAM as a trusted business partner, not just a technical function.
• Stay current: Plan upgrades so your system evolves with every ServiceNow release.

Looking ahead

The next wave of ITAM innovation is already here:

• Gen-AI will make ITAM proactive, turning reconciliation into real-time optimization.
• SaaS and cloud asset management features will give you sharper visibility and tighter cost control.
• Integration with FinOps, DevOps, and Security will demand closer collaboration and shared data ownership.

It’s an exciting time, but also one that rewards readiness. Make sure your ITAM program is positioned to ride this next wave, not chase it. If you’re thinking about refreshing your ITAM tools, exploring ServiceNow’s latest SAM or ITAM modules, or just looking to get more value from what you already have - Noventiq is here to help you make the most of it.

What’s next in this series

ServiceNow’s evolution marks a new phase where automation meets intelligence, and data quality becomes your greatest asset.

At Noventiq, we see every organization on a different part of that journey. Some are still building strong data foundations; others are scaling governance or exploring how AI can boost decision-making.

Over the coming weeks, our consultants will explore these real-world challenges in a new five-part blog series, “The ServiceNow SAM journey: From data chaos to intelligent control.”

Each post digs into a key pain point we help clients solve - from fixing hidden data problems to scaling SAM across corporate groups and unlocking the true value of AI in ServiceNow SAM Pro.

Stay tuned! Your roadmap to smarter, stronger SAM starts here.